Achieving Supply Chain Resilience Through Supply Chain Control Tower And Supply Chain Agility

During the COVID-19 pandemic, shipping companies experienced significant disruptions on their supply and demand side, resulting in the need to forecast demand to meet changing supply chain resilience. (SCR). This study examines the effect of Supply Chain Control Tower (SCCT) and Supply Chain Agility (SCAg) on SCRs. The population are shipping companies in Indonesia, and the respondents are 89 respondents. The sampling technique used random sampling, data collection through questionnaires, and hypothesis testing using multiple regression. The results of this study confirm that SCCT and SCAg have a positive impact on SCR. This study inspires managers to more deeply manage the use of SCCT and SCAg to meet service levels, create responsive supply chains, and build SCRs.. © 2022 ACM.

Enhancing Organizational Performance through Digital Employee Engagement during COVID-19 Pandemic: Empirical Evidence from Japan

Nowadays, organizations face the impacts of the COVID-19 pandemic, including educational institutions in Japan. In maintaining and enhancing their performance, they applied various technology applications for developing their employee engagement. More than 70% of firms plan to change to remote work post-COVID-19 pandemic permanently. This study intended to examine the role of digital employee engagement in enhancing organizational performance empirically. This study also aimed to see the relationship between employee empowerment and organizational performance and the mediation effect of digital employee engagement on the relationship between employee empowerment and organizational performance The study design was quantitative or cross-sectional The sample size consisted of 196 respondents using probability sampling in collecting data and using SPSS to process the data. The results indicated that employee empowerment had a positive and significant effect on digital employee engagement. The result also showed that employee empowerment had a positive and significant impact on organizational performance Digital employee engagement had a positive and significant impact on organizational performance This study showed a partially mediated effect of digital employee engagement on the relationship between employee empowerment and organizational performance.

The Evaluation of Students and Lecturers on E-Learning Implementation

The COVID-19 pandemic is not only causing impact to the health of human-being, it also gives impact to almost all aspect of people life. To limit the spread of the disease, government decided to close the schools. E-learning method has been recognized to be the best options in replacing on-site learning in a forced situation. However, most students did not intentionally plan to have e-learning method. Moreover, only few lecturers have the experience and ability to navigate e-learning system. This study aims to gain insight from both students and lecturers about the implementation of e-learning in Indonesia. A descriptive quantitative study was conducted. The survey was conducted to students and lecturers from private and state universities at Jakarta and its surrounding cities as respondents. All collected questionnaires were analyzed based on the contents and tabulated based on the similarity of the context. The finding showed that both students and lecturers somehow satisfied with e-learning implementation and method. However, they still concerned about the performance. Top reasons both of them like elearning are flexibility, accessibility and cost effective. However, both of them realize that connection issue and lack of interaction are the major drawbacks of e-learning program.

Why e-service quality matters for business management program

Referring to COVID-19 outbreak, where various institutions carry out work from home (WFH) policies including universities. The application of technology, therefore, in service delivery is the most decisive aspect for service quality. This study tried to investigate the importance of electronic service quality (e-SQ) on student satisfaction (SS) and student loyalty (SL) both directly model (e-SQ - SL) and indirectly model (e-SQ - SS - SL). The research constitute a causal and quantitative research. In the process, therefore, used probability sampling for data collection and SEM-PLS program for processing data. The sample size consisted of 249 students of business management program. This research found that e-SQ had importance role (significantly) both directly on SS and SL as well as indirectly on SL pass through SS. In this context, efficiency and lecturer's competency were the most importance indicators for the research model. The research model could be guidance for intake strategy of business management program. © 2020 IEEE.